FAQs

We offer FREE SHIPPING on all orders over $50! Flat rate shipping $3 US, $9 Canada, and $12 everywhere else worldwide.

Shipping

We currently ship via USPS First Class Mail for U.S. and select international countries. Orders are processed and shipped within 1-3 business days. U.S. orders are delivered within 2 days of shipping and international orders are delivered 15 days after shipping. However, due to the nature of our handmade items, please allow 2-3 weeks for your products to be produced, shipped, and received depending on your country and customs handling. We provide tracking numbers with each order shipped and the information can be found at USPS.com. For select international countries, tracking will only provide updates within the U.S., thus it will not work once the package leaves the country. Please note, we are not responsible for the postal service when they lose or damage a package. Once the package has left our store and is received by the post office, we are not liable for lost or damaged packages. The customer is responsible for providing correct shipping addresses as we do not replace items shipped to addresses input incorrectly.

Returns & Exchanges
All bundled and sale items are final. Please read descriptions carefully and refer to our sizing charts to ensure choosing the correct bracelet before ordering. All other items are eligible for returns or exchanges within 7 days of receiving the item. If your order does not surpass your expectations, we will refund the amount for all unused and undamaged merchandise less shipping cost. Items must be in original packaging, unworn, undamaged, and in the same condition as received to qualify for refunds or exchanges. We have the right to refuse returns or exchanges if the item(s) has any signs of wear, misuse, alterations, or damage. 
If you would like to return or exchange your order, please email us at info@thehungryelephant.co with the order number and details in the body. Refunds and exchanges are only permitted for items purchased from thehungryelephant.co and will be refunded via original purchase order customer and in the original form of payment. Items must be returned to:
The Hungry Elephant PO Box 9491 Fountain Valley, CA 92728

Methods of Payment

We gladly accept American Express, Discover, Visa, MasterCard, PayPal, and Google Wallet.

Copyright

The contents of this site including all jewelry designs, images, text, graphics and logo are the property of The Hungry Elephant and are protected by copyright and trademark laws. The reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by The Hungry Elephant.

Fraudulent Orders

We greatly care about our customers and abide to a strict fraud and anti-theft guideline. When an order is made and marked for fraudulence, we will investigate the order and contact the credit card holder to confirm the purchase. If the customer has not confirmed within 48 hours, we will cancel and refund the order to the credit card used on file. No merchandise will be sent after cancellation and the email used on file will be marked for fraudulence. Please email us if you have any questions or concerns.

Wholesale

The Hungry Elephant offers wholesale rates to select wholesalers and retailers. To enquire about wholesale pricing, please email us at hello@thehungryelephant.co.